However, if your computer is managed by Desktop Support, Microsoft Remote Desktop can be downloaded from Self Service, located in the Applications folder: Before proceeding, you'll need to download Microsoft Remote Desktop from the Mac App Store (Apple ID needed). This article will help you set up a Remote Desktop connection using Microsoft Remote Desktop. If they have not, create a ticket, include the following information, and escalate to the desktop support team: To do this, open the Control Panel on the Windows PC, go to System and Security > System > Remote settings, and then enable “Allow remote connections to this computer”.When a user contacts Technology Help and wants to use Remote Desktop, ask them if they have requested access. Note: Before you can connect to a Windows Remote Desktop from a MacBook Pro, you must first enable remote desktop on the Windows PC. Once you are connected, you can use the remote desktop just as if you were sitting in front of the Windows PC.You will be prompted to enter your username and password again to log in to the remote Windows PC.Once you have configured the settings, click on the “Connect” button to start the remote desktop session.Click on the “Advanced” tab to configure additional settings such as screen resolution, sound, and local resources.You can leave the “User account” field blank, or enter the username and password of the account you want to use to log in to the remote Windows PC.In the “PC name” field, enter the name or IP address of the Windows PC you want to connect to.Launch the Remote Desktop application and click on the “+” icon at the top of the window to add a new remote desktop.Download and install the Microsoft Remote Desktop application from the App Store on your MacBook Pro.To connect to a Windows Remote Desktop from a MacBook Pro, you can use the Microsoft Remote Desktop application.
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